FAQ

General Information & Ticketing

We are excited to announce that the McMichael Canadian Art Collection will reopen on July 21, in accordance with provincial health guidelines specified in Step 3 of Ontario’s Roadmap to Reopen. The safety and health of our visitors, volunteers and staff remain our top priority. Stay tuned for updates to our FAQ page. Timed-entry admission tickets are now available.

Unfortunately, timed-entry tickets are not transferrable or refundable.

The safety and health of our visitors, volunteers and staff remain our top priority. When the McMichael is open, please be aware of the following:

  • Please refrain from visiting the McMichael if you feel unwell or suspect that you have come into contact with an individual showing symptoms of COVID-19. Click here for more information from the Government of Ontario’s self-assessment page, and here for details on COVID-19 Screening Questions that we ask all visitors to review before entering the McMichael.
  • All visitors will be asked to respond to simple screening questions upon entering the building according to the new provincial public health framework.
  • All visitors 2 years old and over are required to wear a mask indoors (medical/other conditions exempt).
  • All frontline staff members will be wearing masks.
  • All tickets, including member tickets, must be purchased or reserved in advance using our timed ticketing system.
  • Please practice physical distancing and remain a minimum of two metres (6 ft.) away from other visitors at all times.
  • All visitors must sanitize their hands upon entering the Gallery. Sanitation Stations are located throughout the building.
  • We kindly request that visitors follow all posted safety guidelines, directional signs and the instructions of McMichael staff members.
  • McMichael guides and staff will be limiting the number of visitors allowed into spaces, including all galleries, the Founders’ Lounge, Gallery Shop and elevators. We thank you for your patience and understanding if you are asked to wait.
  • At this time, the coat room is currently in use, however the lockers are not available at this time.
  • Limited-menu dining options may be available on-site.
  • Signage will help visitors navigate the unidirectional travel through all gallery spaces.
  • Timed ticketing has been implemented for all visitors, including McMichael members, to manage capacity and visitor flow.
  • McMichael staff will be sanitizing public spaces on an enhanced cleaning schedule.
  • Visitors are encouraged to use a number of hand sanitation stations positioned around the Gallery.
  • Frontline staff will be wearing personal protective equipment and masks as they interact with visitors.
  • Transactions and payments will be touchless/contactless. Payment by debit or credit is strongly preferred.
  • All soft furnishings have been removed from public spaces for sanitary purposes. Portable seating is available at our Admissions Desk upon request. All portable seating is sanitized on a regular basis and between guest uses.
  • All drinking fountains will remain closed until further notice. Personal water bottles may be consumed outside of Gallery spaces.

Yes. When the McMichael is open, all visitors age 2 and over are required to wear a mask. Children under age 2 are exempt, as are those who cannot wear a face covering because of a medical or other condition. Thank you in advance for helping keep our community safe.

We strongly encourage all visitors to leave valuables and large personal items at home or in their car upon visiting, as these are not permitted in the galleries. The coat room is in use with limited capacity, however the lockers are not available.

The McMichael Café will reopen as of July 21. The Café will offer takeout and indoor dining with a limited selection menu for the interim, and will follow restrictions set out in accordance with Ontario’s Roadmap to Reopen (Stage 3). Please note that the McMichael Café only offers contactless payment and will not accept cash.

The Gallery Shop will reopen for in-store shopping with capacity limits to permit two metres of physical distancing between guests in accordance with Ontario’s Roadmap to Reopen (Stage 3) as of July 21. The eShop will remain open.

Complimentary or reciprocal tickets can be booked by selecting “McMichael Guest Pass” as your ticket type. Upon arrival at the Gallery, please present your pass or reciprocal membership card (plus ID).

When the gallery is open, we are only accepting the Attractions Ontario coupon. The discount offered through this coupon is not available online, but it can be redeemed by calling the gallery at 905.893.1121, or sending us an email at info@mcmichael.com.

Frontline workers receive free parking ($7 value) to visit the grounds and trails seven days a week. This offer applies to residents of Ontario who are doctors, nurses, hospital employees, paramedics, police officers, firefighters, grocery store workers, mass transit employees, retirement and long-term care workers, social services, emergency shelter staff, sanitation and waste management employees, and others. Please show work ID at the parking booth when visiting the McMichael. On behalf of everyone at the McMichael, thank you for your hard work and dedication to keeping our community safe. Offer valid through Sept 30, 2021.

Indigenous people receive free admission with the presentation of a status card.

Parking & Grounds

The grounds and trails are open seven days a week. When walking or hiking the grounds and trails, please comply with public health advice on physical distancing. Outdoor public washrooms will reopen as of July 21. Please note that parking along En Plein Air Drive, a fire route, is not permitted and vehicles are subject to ticketing by the city. We appreciate your understanding.

For more information on gathering limits as per provincial health guidelines, please contact Angela Poletto, Manager of Sales and Community Engagement.

Membership

Thank you so much for your support as a McMichael Member. Should you need any assistance regarding the status of your membership, or benefits of membership, please contact Maria Schmidt by email. We are always happy to hear from you.

Your membership helps support everything we do. Memberships can be purchased online and come with a range of benefits. Inquire today!

McMichael Members are welcome to bring guests using their Guest Passes. Member Plus holders are also welcome to bring a guest. When booking tickets online, simply select McMichael Guest Pass for your guest. Guest Passes must be collected by admissions staff at the front desk upon arrival.

Programs & Events

All currently scheduled virtual public programs, including online art classes and virtual tours will continue as planned in an online format. View upcoming virtual and in-person program offerings. Please contact programs@mcmichael.com with any questions.

Please contact Angela PolettoManager of Sales and Community Engagement, for more information.

The McMichael is currently accepting bookings for private events and weddings, within public health guidelines. Please contact Angela Poletto, Manager of Sales and Community Engagement, for more information on how public health measures and protocols relating to the Roadmap to Reopen may impact your wedding or event.

Accessibility

Please direct your inquiries and concerns regarding service or accessibility concerns to our general email.

When the McMichael is open, you are welcome to bring an attendant with you for accessibility reasons and are entitled to a 2-for-1 discount. Simply enter the code ACCESS50 when purchasing admission tickets online for yourself and your attendant.

Other

If you wish to make a donation to the McMichael, please visit this page. For large individual donation inquiries, please contact Mickey Palha, Associate Director of Individual Giving.

Please contact our general service email and we will respond as quickly as possible. Thank you for your understanding during this time.

As an Agency of the Government of Ontario, McMichael staff are prohibited from evaluating, authenticating, and appraising art. Please contact an accredited art consultant or a fine art auction house for this service. Unfortunately we are unable to recommend appraisers.

We suggest that you approach an accredited art consultant or a fine art auction house for this service. We cannot provide names of private collectors, and we do not purchase works of art in this manner.