FAQs

General Information & Ticketing

Please note that the McMichael Canadian Art Collection is closed until further notice while Ontario is under provincewide emergency and stay-at-home measures. The McMichael’s grounds and trails remain open.

Please note that the McMichael Canadian Art Collection is closed until further notice while Ontario is under provincewide emergency and stay-at-home measures. All admission tickets booked between April 3 through April 25 have been refunded. You will receive an email confirming the refund. If you have any questions, please contact us by email. A McMichael staff member will assist you as soon as possible. We thank everyone for their understanding

The safety and health of our visitors, volunteers and staff remain our top priority. When the McMichael is open, please be aware of the following:

  • Please refrain from visiting the McMichael if you feel unwell or suspect that you have come into contact with an individual showing symptoms of COVID-19. Click here for more information from the Government of Ontario’s self-assessment page, and here for details on COVID-19 Screening Questions that we ask all visitors to review before entering the McMichael.
  • All visitors will be asked to respond to simple screening questions upon entering the building according to the new provincial public health framework.
  • All visitors 2 years old and over are required to wear a mask indoors (medical/other conditions exempt).
  • All frontline staff members will be wearing masks.
  • All tickets, including member tickets, must be purchased or reserved in advance using our timed ticketing system.
  • Please practice physical distancing and remain a minimum of two metres (6 ft.) away from other visitors at all times.
  • All visitors must sanitize their hands upon entering the Gallery. Sanitation Stations are located throughout the building.
  • We kindly request that visitors follow all posted safety guidelines, directional signs and the instructions of McMichael staff members.
  • McMichael guides and staff will be limiting the number of visitors allowed into spaces, including all galleries, the Founders’ Lounge, Gallery Shop and elevators. We thank you for your patience and understanding if you are asked to wait.
  • At this time, the coat room is currently in use, however the lockers are not available at this time.
  • Limited-menu dining options may be available on-site.
  • All visitors will be asked to respond to simple screening questions upon entering the building according to the new provincial public health framework.
  • New signage will help visitors navigate the unidirectional travel through all gallery spaces.
  • Timed ticketing has been implemented for all visitors, including McMichael members, to manage capacity and visitor flow.
  • McMichael staff will be sanitizing public spaces on an enhanced cleaning schedule.
  • Visitors are encouraged to use a number of hand sanitation stations positioned around the Gallery.
  • Frontline staff will be wearing personal protective equipment and masks as they interact with visitors.
  • Transactions and payments will be touchless/contactless. Payment by debit or credit is strongly preferred.
  • All soft furnishings have been removed from public spaces for sanitary purposes. Portable seating is available at our Admissions Desk upon request. All portable seating is sanitized on a regular basis and between guest uses.
  • All drinking fountains will remain closed until further notice. Personal water bottles may be consumed outside of Gallery spaces.

Yes. When the McMichael is open, all visitors 2 and over are required to wear a mask inside enclosed public spaces in York Region, including the McMichael. Read more on York Region’s mandatory mask policy. Children under 2 are exempt, as are those who cannot wear a face covering because of a medical or other condition. Thank you in advance for helping keep our community safe.

When we are open, we strongly encourage all visitors to leave valuables and large personal items at home or in their car upon visiting, as these are not permitted in the galleries. The coat room is in use with limited capacity, however the lockers are not available.

The McMichael Café is closed until further notice while Ontario is under provincewide emergency and stay-at-home measures.

The Gallery Shop is closed until further notice as per Ontario emergency and stay-at-home measures. The Gallery eShop will remain open for online shopping.

When the gallery is open, complimentary or reciprocal tickets can be booked by selecting “McMichael Guest Pass” as your ticket type. Upon arrival at the gallery, please present your pass or reciprocal membership card (plus ID).

When the gallery is open, we are only accepting the Attractions Ontario coupon. The discount offered through this coupon is not available online, but it can be redeemed by calling the gallery at 905.893.1121, or sending us an email at info@mcmichael.com.

When the gallery is open, frontline workers receive free parking ($7 value) to visit the grounds and trails seven days a week. This offer applies to residents of Ontario who are doctors, nurses, hospital employees, paramedics, police officers, firefighters, grocery store workers, mass transit employees, retirement and long-term care workers, social services, emergency shelter staff, sanitation and waste management employees, and others. Please show work ID at the parking booth when visiting the McMichael. On behalf of everyone at the McMichael, thank you for your hard work and dedication to keeping our community safe. Offer valid through August 31, 2021.

When the gallery is open, Indigenous people receive free admission with the presentation of a status card.

Parking & Grounds

The grounds and trails will remain open seven days a week while the Gallery is closed under provincewide emergency and stay-at-home measures. While the Gallery welcomes the public to safely walk and hike the grounds and trails, the Visitor Parking Lot is currently closed and En Plein Air Drive is currently closed to vehicular traffic for security and public safety.

When walking or hiking the grounds and trails, please comply with public health advice on physical distancing.

Parking along En Plein Air Drive, a fire route, is not permitted and vehicles are subject to ticketing by the city.

Unfortunately, the outdoor public washrooms will not be open until the McMichael reopens.

We appreciate your understanding.

For more information on gathering limits as per provincial health guidelines, please click here

Membership

For our Members, we will be monitoring your renewal dates and will advise you of any changes.

Your membership helps support everything we do. Memberships can be purchased online and come with a range of benefits. Inquire today!

Once the McMichael reopens, Members will be welcome to bring guests using their Guest Passes. Member Plus holders are also welcome to bring a guest. When booking tickets online, simply select McMichael Guest Pass for your guest. Guest Passes must be surrendered at the front desk upon arrival.

Programs & Events

All currently scheduled virtual public programs, including online art classes and virtual tours will continue as planned in an online format. View upcoming virtual and in-person program offerings. Please contact programs@mcmichael.com with any questions.

Please contact Angela PolettoManager of Sales and Community Engagement, for more information.

The McMichael is currently accepting bookings for private events and weddings, within public health guidelines. Please contact Angela Poletto, Manager of Sales and Community Engagement, for more information on how COVID-19 may impact your wedding or event.

Accessibility

Please direct your inquiries and concerns regarding service or accessibility concerns to our general email.

When the McMichael is open, you are welcome to bring an attendant with you for accessibility reasons and are entitled to a 2-for-1 discount. Simply enter the code ACCESS50 when purchasing admission tickets online for yourself and your attendant.

Other

If you wish to make a donation to the McMichael, please visit this page. For large individual donation inquiries, please contact Mickey Palha, Associate Director of Individual Giving.

Please contact our general service email and we will respond as quickly as possible. Thank you for your understanding during this time.

As an Agency of the Government of Ontario, McMichael staff are prohibited from evaluating, authenticating, and appraising art. Please contact an accredited art consultant or a fine art auction house for this service. Unfortunately we are unable to recommend appraisers.

We suggest that you approach an accredited art consultant or a fine art auction house for this service. We cannot provide names of private collectors, and we do not purchase works of art in this manner.