FAQ

Unfortunately, admission tickets are not transferrable or refundable.

We strongly encourage all visitors to leave valuables and large personal items at home or in their car upon visiting, as items larger than 45 x 40 x 15 cm (18 x 16 x 6 in.) are not permitted in the galleries. Lockers are available. Gallery guides and security professionals reserve the right to limit entry for any item that may be considered a risk to visitors or artwork.

For more information about the McMichael Café CABIN, please visit our Food and Drink page.

Please note that outside food and beverage may not be consumed in the restaurant. Visitors are welcome to use outdoor benches, picnic tables and the picnic shelter any time of year.

Yes! Simply check in with the Admissions Desk when you arrive. Or visit us online at shop.mcmichael.com.

Complimentary or reciprocal tickets can be booked by selecting “Public Guest Pass” as your ticket type. Upon arrival at the gallery, please present your pass or reciprocal membership card (plus ID).

The McMichael offers free General Admission to Indigenous Peoples, including First Nations, Inuit and Métis.

Small children and strollers are welcome at the museum. Please store diaper bags underneath the stroller or on handles. Children’s wagons or buggies that are pulled behind the visitor are not permitted in gallery spaces.

Food and drink are not permitted in the galleries. Sealed water bottles and baby bottles are allowed into the gallery spaces but must be consumed in the designated water break zones positioned throughout the gallery.

The gallery allows hand-held photography for personal, non-commercial use only, except where indicated. Selfie-sticks and tripods are not permitted. Please review our Photography Guidelines for more information.

If you are visiting the gallery with a group, please review Group Visits Guidelines.

Yes! PRESTO cardholders can enjoy 15% off general admission tickets every Thursday. Offer valid from April 1, 2025 through to December 31, 2025. Visit Presto-Perks for more details.

For more information on outdoor groups and gatherings including use of the picnic shelter, please contact the Associate Director, Sales and Community Engagement.

McMichael Members are welcome to use their guest passes to bring guests. Member Plus holders are also welcome to bring a guest. When booking tickets online, simply select “McMichael Guest Pass” for each guest. Guest passes will be collected by staff at the Admissions Desk upon arrival.

Yes! Private group tours can be arranged for any group, and are required for groups of 6 or more. Self-guided tours are not permitted. Please contact the Associate Director, Sales and Community Engagement for more information.

The McMichael welcomes bookings for wedding ceremonies and receptions, private events, corporate meetings and retreats with a range of meeting rooms availabile. Please contact the Associate Director, Sales and Community Engagement for more information.

Yes, you are welcome to bring an attendant with you for accessibility reasons and are entitled to a 2-for-1 discount. Simply enter the code ACCESS241 when purchasing admission tickets online for yourself and your attendant.

Permanent seating is available in many of our galleries. The McMichael is also pleased to offer complimentary portable seating to our visitors. Please inquire about portable seating at our Admissions Desk upon check-in.

Admission is free for attendants who accompany a person with a disability. The gallery also allows admission into the building for trained guide or service animals accompanying a person who requires special assistance.

For more details, please visit Gallery Guidelines.

For media inquiries, please contact the Manager, Communications, Digital & Social Media 

As an Agency of the Government of Ontario, McMichael staff are prohibited from evaluating, authenticating, and appraising art. Please contact an accredited art consultant or a fine art auction house for this service. Unfortunately, we are unable to recommend appraisers.

We suggest that you approach an accredited art consultant or a fine art auction house for this service. We cannot provide names of private collectors, and we do not purchase works of art in this manner.